Terms and Conditions

Last updated 17 June, 2026

Terms and Conditions

These terms and conditions are entered into by and between INTENT91 hereinafter: INTENT91 and You hereinafter: “the Member”.

These Terms and Conditions apply to all services provided by INTENT91 (“INTENT91”), including introductory programmes such as 6-week or 30-day offers, and ongoing membership subscriptions.

By purchasing any INTENT91 service or programme, you (“the Member”) agree to be bound by these Terms and Conditions.

Services

The membership or programme entitles the Member to use INTENT91 facilities, equipment, and services as set out in their specific plan or agreement.

Membership and Programmes

The membership is personal and non-transferable.

Initial programme, e.g. 6-Week or 30-Day Programmes: These are fixed-term, pre-paid packages that provide access to INTENT91 facilities and coaching for the duration stated at purchase.

Memberships: These are ongoing subscriptions that continue monthly until cancelled in accordance with these Terms.

Upon completion of an Initial Programme, if you choose to continue as a Member, your participation will automatically fall under the Membership terms outlined below, without requiring a new signature.

Age Limit

The Member confirms that he/she is 18 years old or older. For persons 16 or 17 years old, exceptions are granted based on a written parental consent. Persons under 16 years of age must be supervised at all times.

Health

The members and participants confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the members and participants health, safety or physical condition if he/she did exercise. In case of any doubt, the members and participants shall seek advice by a medical doctor who should confirm the ability to exercise.

INTENT91 shall have no obligation to perform a fitness assessment or similar testing to determine the members and participants physical condition. If an assessment is done at INTENT91, it is for the sole purpose of compiling comparative data in order to track the members and participants progress in a programme and not for diagnostic purposes.

Liability

Each Member of INTENT91 shall be liable for any property damage and/or personal injury caused by the Member on the INTENT91 premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.

Waiver of Liability

Any and all use of the INTENT91 facilities shall be at Member’s own risk at all times. The Member shall not utilise any equipment unless he/she knows the appropriate usage. INTENT91 shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.

Lockers for Personal Belongings

Lockers are available for Members while working out in the facility. Each Member needs to empty the locker when leaving the facility. INTENT91 will open and empty lockers if the Member is not in the facility.

Lost Property or Theft

INTENT91 does not take responsibility for loss or theft of any personal belongings. Any items left on INTENT91 premises will be kept for a period of two weeks before being disposed of.

Code of Conduct

The Member shall respect the behavioral and operating principles of INTENT91, as laid out in our code of conduct.

Suspension/Termination of Membership

If the Member behaves in a way that breaches the code of conduct membership can be suspended or terminated at management’s sole discretion.

Access and Security

INTENT91 is open Monday to Thursday 6am until 8pm, Friday 6am – 7pm and Saturday from 7am – 1pm, with the exception of bank holidays and exceptional circumstances, when times may vary.

Sessions are available according to times stated in the INTENT91 booking system. Sessions and instructors are subject to change with no prior notice.

Sessions

Membership: INTENT91 Small Group Personal Training sessions must be used within the month, any sessions not used cannot be carried over into the following month and will therefore be lost. Sessions cancelled within 12 hours of the start time and date may also be lost.

Initial Programmes: All INTENT91 Small Group Personal Training sessions must be used within the time frame stated in your programme, i.e. 30 Days or 6 Weeks depending on the Initial Programme purchased. Unused sessions cannot be carried over unless otherwise stated at the time of purchase.

Programme Completion and Conversion

Upon completing an Initial Programme, Members may choose to continue with an INTENT91 Membership. In this case, all Terms and Conditions set out herein remain in effect and no additional signature is required.

Refunds and Transfers

All payments made for an Initial Programme or Membership are non-transferable.

Refunds will only be issued in the following circumstances:

Initial Programmes: A refund may be granted under our money-back guarantee, including after the programme has commenced, provided a written request is submitted to info@intent91.co.uk at the earliest convenience, as outlined in the Satisfaction Guarantee section below.
Any claim under the money-back guarantee must be submitted within six (6) months of the original programme purchase date. After this period, the guarantee will expire and no refund will be available, except where the Member is unable to continue due to a medical condition and suitable supporting evidence is provided.
Memberships: A refund may be granted only where you are within the 7-day cooling-off period and services have not yet commenced, as detailed in the Satisfaction Guarantee section above.
All other refunds will only be issued where required by law.

Payment

For Initial Programmes, payment is taken in full at the point of purchase. Initial Programmes are non-transferable; however, they are covered by our money-back guarantee, as outlined in the Satisfaction Guarantee section. If a Member is not satisfied after commencing an Initial Programme, a refund may be requested in writing to info@intent91.co.uk at their earliest convenience.

For Memberships, the Member is responsible for all payments due under the agreement, including payments debited directly by INTENT91. The agreed price applies only where payments are made in accordance with the agreed terms. Membership payments are subject to a 7-day cooling-off period, provided services have not commenced, as detailed in the Satisfaction Guarantee and Refunds and Transfers sections.

If a Membership payment is late, the Member will receive a reminder email from INTENT91 and access may be suspended.

The Membership agreement continues to run during any suspension.

If payment remains outstanding for 30 days, the Member will be considered in breach of contract and the full outstanding balance will become immediately due. INTENT91 may refer the debt to an external collection agency, which may result in additional fees.

The first monthly payment, or pro-rata payment, and any applicable sign-up fee are taken at the point of this agreement.

By entering into this agreement, the Member authorises INTENT91 to automatically debit payments from their nominated account or card.

Please refer to the Renewal/Cancellation section below for full details on cancellation terms.

Annual Membership Payment Options

Members may choose between a monthly payment plan or an annual prepayment option:

Monthly Membership

Membership is billed monthly at the standard rate.

Annual Prepaid Membership

Members may choose to pay for 12 months in advance.

The annual prepaid option includes a discounted rate, equivalent to receiving one month free. The exact saving varies depending on the membership tier.
This discount applies only when the full 12-month amount is paid upfront at the start of the term.

This offer represents a genuine discount for committing to a full 12-month period and applies only when the annual membership is paid in full at the start of the term.

If the Member chooses to end their membership early, no refund will be issued for unused months of the prepaid term.

All memberships are non-transferable and non-refundable, except as required by law or at the Company’s discretion.

Communication and Updates

INTENT91 may contact you via email, phone, or SMS regarding your sessions, payments, and membership status. By agreeing to these Terms, you consent to such communication.

Satisfaction Guarantee

We provide a money-back guarantee on all Initial Programmes.

If, after starting your Initial Programme, you are not satisfied with the service, you may request a refund by submitting your request in writing to info@intent91.co.uk at your earliest convenience.

Any request under the money-back guarantee must be received within six (6) months of the original programme purchase date. Requests received after this date will not be eligible for a refund under the guarantee.

The only exception to this time limit is where the Member is unable to continue due to medical reasons and provides suitable supporting evidence, such as a medical certificate or doctor’s note.

A 7-day cooling-off period also applies to all Memberships, commencing from the date of purchase. This applies provided that membership services have not yet commenced.

Renewal and Cancellation

Initial Programmes

As these are short, fixed-term programmes, no notice or cancellation is permitted once the programme begins.

However, Members may request a refund under the INTENT91 Money-Back Guarantee in accordance with the Satisfaction Guarantee and Refunds and Transfers sections of these Terms and Conditions.

Any request under the Money-Back Guarantee must be submitted within six (6) months of the original programme purchase date. Requests received after this date will not be eligible for a refund under the Money-Back Guarantee, unless the Member is unable to continue due to medical reasons and provides suitable supporting evidence, such as a medical certificate or doctor’s note.

Memberships

Memberships require two full calendar months’ written notice sent to info@intent91.co.uk. The cancellation takes effect at the end of the notice period as outlined in these Terms.

For example, if notice is given on 14th March, your notice period will begin from the 1st of April, with your last full payment on 1st May and your membership ending on 31st May.

Exceptional cancellation: a cancellation is exceptionally granted if the Member moves more than fifteen miles away from any INTENT91 facility, on presentation of an official document to prove change of address.

It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.

Memberships may not be downgraded, paused or transferred once written notice to terminate has been received by INTENT91.

Conversion

If you transition from a Front-End Offer to a Membership, your membership is governed by the Membership Cancellation Policy from the start of your first monthly payment.

Pauses / Freezes

INTENT91 offers a limited membership pause option in accordance with the terms set out below.

Standard Membership Pause

Members are entitled to one (1) one-month pause per calendar year, subject to the following conditions:

A minimum of 60 days’ written notice must be provided prior to the month the pause is due to commence.
Pause requests must be submitted in writing to info@intent91.co.uk.
The pause will apply for one full calendar month only.

Example: If a Member wishes to pause their membership from 1st April, written notice must be received no later than 1st February.

During a Pause

While a membership is paused:

No membership payment will be taken for the paused month.
The membership will automatically resume on the 1st day of the following month.
Any existing membership discounts or rates will remain unchanged.
Unused pauses do not roll over into future years and cannot be accumulated.

Restrictions on Membership Pauses

Membership pauses cannot be applied during a membership notice period.

If a Member submits notice to terminate their membership and a pause has already been approved that falls wholly or partly within the notice period, the pause will automatically become null and void and the membership will continue in accordance with the Membership Cancellation Policy.

Membership fees will remain payable throughout the notice period and the notice period cannot be extended, reduced or replaced by a membership pause.

Medical Pauses

Where a pause is required for medical reasons, INTENT91 may apply a pause:

Immediately.
For a period longer than one month where necessary.

A valid medical note or certificate must be provided. Medical pauses are assessed separately from the standard annual pause allowance.

Longer Pauses (Non-Medical)

If a Member requires a pause longer than one month for non-medical reasons, the Member must provide notice to terminate their membership in line with the Membership Cancellation Policy.

If the Member later rejoins INTENT91:

Any previous discounts or preferential rates will not be reapplied.
Membership will be charged at the prevailing rate at the time of rejoining.

General

INTENT91 reserves the right to refuse or delay pause requests that do not comply with the requirements set out above. Memberships continue to renew as normal unless paused or cancelled in accordance with these Terms.

This pause policy is effective immediately and forms part of these Terms and Conditions.

Upgrades and Downgrades

Members may request to upgrade or downgrade their membership package by contacting INTENT91 in writing at info@intent91.co.uk.

Downgrades

To downgrade a membership, INTENT91 requires a minimum of five (5) working days’ written notice prior to the 1st day of the following month, when membership payments are collected. Requests received after this deadline may not be processed until the following billing cycle.

Downgrades cannot be applied where a Member has already provided notice to terminate their membership. In such circumstances, the existing membership package will remain in place until the membership ends in accordance with the Membership Cancellation Policy.

Upgrades

Membership upgrades may be requested at any time and will take effect as soon as reasonably practicable.

Where an upgrade is requested part-way through a billing period, INTENT91 reserves the right to charge a pro-rata amount for the upgraded services in addition to the Member’s existing membership payment.

Depending on the date the upgrade is requested, this may result in two separate payments being taken, including:

The Member’s existing membership payment; and
Any additional fee relating to the upgraded membership package.

Once an upgrade has been processed, future payments will be collected at the upgraded membership rate unless otherwise agreed.

INTENT91 reserves the right to refuse or delay any upgrade or downgrade request where operational, administrative or payment requirements prevent immediate implementation.

Price Changes

Any price changes will be communicated at least one month prior to implementation.

Referral Scheme

We offer a free month’s membership for each person you refer to INTENT91, the below applies.

Referral participants must sign up for an INTENT91 membership.
Referee must be an INTENT91 member.
The referral form must be completed for the referral to be valid. Please email info@intent91.co.uk if you need to obtain this.

If the referee gives notice and their free month for a referral falls within their notice period, this will be voided and added onto the end of their notice period. For example, if the free month is April, but their notice period is March and April, they will be charged for these two months and receive May as a free month.

If the referral signs up to an INTENT91 membership but gives notice to terminate the membership before the referee is honoured their free month, this will be void.